Feature Checklist: Hosted PBX
One of the biggest selling points of hosted PBX (Private
Branch Exchange) systems is the wide variety of features and add-ons that they
make available to businesses. Features that were once reserved only for
extremely large companies are now available with most hosted PBX systems.
Below, we’ve listed a few of the many features typically
available that many businesses could not live without today. If you are looking
into switching your business’ telephone system or service package, these are
some of the features that you should be looking for in your new system.
- Follow Me/Find Me: This feature
essentially has your phone system track you down if you’re waiting for a
call. Following a list of numbers that you’ve programmed in, the system
will try each one of the numbers in succession until it reaches you. This
feature is particularly handy if you’re always on the go.
- Call Allow List: This is another
essential productivity feature. This feature will allow you to set calls
to be blocked or allowed depending on the sender or originating area. This
is the perfect solution to prevent being interrupted during meetings, but
allowing for an important call.
- Call Record: This can be an
invaluable tool for going over detailed conversations at a later time.
Rather than having to have a separate piece of equipment which often
results in poor playback clarity, this feature can be integrated into your
PBX system. Most areas have restrictions or specific laws applying to
consent for recorded conversations.
- Intercom/Paging: These features
can usually be operated independently or in tandem and allow you to
broadcast messages and locate employees that aren’t always within easy
reach of the same extension. Perfect for businesses whose employees are
always in motion or for a large dynamic area such as a manufacturing
floor.
- Night Service: This function
allows your system to be switched to a “closed” mode, and a message
relayed to your customers advising them of business hours and other
relevant information. This is a particularly effective feature when
combined with an auto attendant or dial in directory so that your
customers understand that your business is not currently open, but they
are still able to route their call to the appropriate employee’s extension.
With the many features available
through hosted PBX services, your business is sure to find ways to become more
productive and create a more streamlined and effective workplace.
